Product Warranties

Bird Barrier America, Inc. uses the finest materials available to insure long lasting protection. Our products are the best in the industry and deliver many years of bird-free solutions. No guarantees are stated as to the effectiveness of any Bird Barrier product. It is incumbent on the installer to make sure the correct products are installed. If the wrong product is put in the wrong place it will not deter birds. Bird Barrier’s technical staff is happy to consult with our customers to insure the best products are selected.

Bird Barrier’s warranty covers the following products for the following terms and conditions.

Black StealthNet®

Ten years materials, workmanship and ultraviolet degradation limited warranty*.

Stone (beige) StealthNet®

Three years materials, workmanship and ultraviolet degradation limited warranty*.

StealthNet® Hardware

Stainless steel, five years against debilitating corrosion. Galvanized, two years against debilitating corrosion.

 

Bird-Flite® Spikes

Five years against debilitating corrosion and ultraviolet degradation.

 

Gutter-Point Spikes

Five years against debilitating corrosion and ultraviolet degradation.

 

Dura-Spike®

Ten years against debilitating corrosion.

BirdSlideâ„¢

Two years against debilitating ultraviolet degradation.

Bird-Coil® and related hardware

Five years against debilitating corrosion.

Birdwire® and related hardware

Five years against debilitating corrosion and ultraviolet degradation.

Bird-Shock®

Five years against debilitating corrosion and ultraviolet degradation.

Tree-Shockâ„¢

Five years against debilitating corrosion and ultraviolet degradation.

Bird-Shock® Charger Units

Two years functionality if installed according to owner’s manual. Batteries one year.

Daddi Long Legs®

Five years against debilitating corrosion and ultraviolet degradation.

Eagle Eye®

One year warranty against mechanical failure and ultraviolet degradation.

OvoControl®

No warranty.

Optical Gelâ„¢

 

Optical Gel Four-Year Limited Warranty 

Optical Gel has demonstrated long-term effectiveness across a wide range of environments and applications worldwide. When properly installed on structural surfaces — including roofs, signs, ledges, beams, and windowsills — the product is warranted for a period of four (4) years from the date of purchase. 

This warranty is valid only when Optical Gel is installed by Bird Barrier Certified Installers in full accordance with manufacturer specifications and written installation guidelines. 

Warranty Coverage 

Under qualifying conditions, Optical Gel is warranted to repel pest birds for four (4) years. Coverage applies only when all requirements below are met: 

  1. Surface Preparation
  • All bird droppings and nesting materials must be removed. 
  • Surfaces must be cleaned and sanitized using Dissolve-It® and liquid bleach, or approved equivalents. 
  1. Installation Spacing
  • Optical Gel disks must be no more than 3 in. (7.5 cm) apart (6 in. (15 cm) center-to-center) 
  1. Approved Attachment Methods
  • White Lightning Silicone Adhesive 
  • Bird Barrier Bond (Soudaseal) 
  • Optical Gel Mag ,with magnetic base attached at the factory 
  • Optical Gel Zip, injection-molded base with UV resistant zip-ties on railings, pipes, etc. 
  • Optical Gel Cliq, releasable base for quick disk swap out 
  1. Certified Installation
  • Installer must be Bird Barrier Certified. 
  • Installation photos must be taken and retained for warranty review. 
  1. Routine Monitoring
    Installations must be periodically inspected to confirm ongoing performance.

Birds Repelled by Optical Gel 

Optical Gel is designed to deter pest bird species including, but not limited to: 

Pigeons, gulls, sparrows, crows, ravens, starlings, grackles, swallows, and woodpeckers. It is not recommended for turkey vultures and other large birds of prey. 

What Constitutes Failure 

A warrantable failure is defined as birds that have created new nest(s) or are habituating on correctly treated surfaces, on or between Optical Gel disks. 

The following are not considered failures: 

  • Birds lightly touching down (testing) on the protected surface 
  • Disk discoloration or darkening 
  • Dust accumulation or weathering 
  • Cosmetic changes not affecting repellency 
  • Waste originating from unprotected surfaces above 

Bird Barrier shall not be liable for failure due to: 

  • Improper installation or spacing 
  • Inadequate surface preparation 
  • Use of non-approved attachment methods 
  • Structural defects or substrate failure 
  • Acts of nature, extreme weather, or environmental events 
  • Tampering, vandalism, or third-party disturbance 
  • Disks being covered by sand, dust, or other debris that impairs product performance 

No distributor, installer, or representative is authorized to modify or extend this warranty beyond the terms stated herein. 

Warranty Claim Procedure 

To submit a claim within the four-year period, provide: 

  • Purchase receipt or order from Bird Barrier, or an authorized distributor, proving the purchase of the Optical Gel and the Dissolve-It cleaner 
  • Photos showing birds or nesting materials on/between disks 
  • Photos of droppings on or around the installation 
  • Original installation photos 

Submit documentation to: customercare@birdbarrier.com 

If review confirms product failure and proper installation, replacement Optical Gel will be provided to repair or reinforce the affected area. 

Legal Limitations & Conditions 

This warranty is limited to product replacement only. 

Bird Barrier expressly disclaims responsibility for: 

  • Labor costs 
  • Installation or reinstallation costs 
  • Access equipment (lifts, scaffolding, etc.) 
  • Shipping or freight charges 
  • Property damage or cleaning costs 
  • Loss of business or consequential damages 

This warranty applies only to the original installation and is non-transferable. 

 
 
 

Adhesives

Products that utilize adhesive must be installed with Bird Barrier Bond: five year warranty, or E6100: one year warranty). Any substitute adhesive voids all warranties.

* StealthNet® Limited Warranty: StealthNet is warranted by Bird Barrier America, Inc., on a repair or replacement basis only, at its option, for the period of years as outlined above, after original purchase from Bird Barrier America, Inc., by an authorized distributor, or installation date by installer against any defects in materials and workmanship. All warranty replacements shall be free of cost during the warranty period. This warranty does not include damage caused by improper installation, natural disasters, abuse, misuse, negligence, modification, accident or improper handling. Upon presentation of a representative sample of the affected product along with proof of purchase Bird Barrier America, Inc. will either repair, replace or provide a comparable new product. In some cases the repairs shall be made to the netting while it is still installed; therefore the netting must not be removed from the treated area without written instructions from Bird Barrier America, Inc.

Replacement of any of the items listed above is at the discretion of Bird Barrier America, Inc.

THESE WARRANTIES CONSTITUTE ALL OF THE WARRANTIES WITH RESPECT TO THE SALE OF PRODUCTS INDICATED. BIRD BARRIER AMERICA, INC., EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND BIRD BARRIER AMERICA, INC., NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF THESE PRODUCTS. IN NO EVENT WILL BIRD BARRIER AMERICA, INC. BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGE WHETHER OR NOT FORESEEABLE. BIRD BARRIER’S WARRANTIES COVER PRODUCT REPLACEMENT ONLY.

Product installation/re-installation costs are not covered in the product warranties. Installation of products in a different manner than prescribed in our specifications, written or video instructions automatically voids all warranties. All claims must be submitted in writing and must contain a copy of the original invoice from Bird Barrier America, Inc. or an authorized distributor. Please direct all problems or claims in writing to:

Limited Product Warranty Bird Barrier America, Inc.
20925 Chico Street
Carson, CA 90746, USA
(310) 527-8000
Fax: (310) 527-8005

Find Installer Ask AN Expert